All is forgiven: Moniker and SnapNames back in business
Moniker and SnapNames are back in business, after an extended outage earlier today.
The latest message issued by the combined registrar and drop-catcher was as follows:
“We want to express our deepest apology for the service outage experienced on September 14, 2012. We understand that this failure impacted you and your business – we take this disruption very seriously and regret any inconvenience it caused.
Our first priority was to restore service to name servers being utilized for customer’s websites then restored access to our sites used for management of accounts. The outage occurred due to network outages that have been addressed. We continue to take measures to mitigate recurrence of this type of issue in the future.
We appreciate and value your business. Thank you for your patience and again our apologies for the downtime.”
While quite a few customers were not happy with the downtime, it’s refreshing to see Moniker addressing the issue. We are curious about what might have caused the downtime, however.