Domainers rave over incredible SnapNames customer service improvement

Hello, this is Sedo - How can I help you?

Hello, this is SnapNames – How can I help you?

SnapNames, plagued by problems in recent months, has made an impressive about-face in customer service satisfaction which has been met with positive skepticism by some domainers.

“I had a login issue with my SnapNames account and opened a ticket which was answered in 7 minutes, that can’t be happening,” said Kim Paris from Sacramento, California.

“They resolved my issue in another 5 minutes flat, I am truly shocked,” added Paris. “Are they still the same company?”

Ever since the number of customer complaints escalated, SnapNames has added more trained staff to resolve issues related to its drop-catching and registrar services; the sister company of Moniker is on a good course to becoming a top domainer choice for catching domain names, once again.

“Three weeks ago I was advising everyone to drop SnapNames, but right now they are #1 in my book and I wholeheartedly recommend them,” said Paul C. from Duluth, Minnesota. “No other dropcatcher comes even close, they have resolved my issues 100%,” added Paul C.

The positive changes in customer satisfaction are also shared by Moniker, after the same processes were introduced recently. Moniker has seen a small but steady increase in domain registrations and customer retention is once again rising.

Other domain-related companies should take notice and improve their customer support as well.

Copyright © 2024 DomainGang.com · All Rights Reserved.