It seems that Moniker has changed the manner in which domain accounts are funded.
Up until recently, one could fund their account in $50 and $100 increments. The new system, however is scaled as follows:
- $50
- $500
- $1000
- $1500
- $2000
Which means that if one needs to add $300 to their account, they need to make 6 separate transactions of $50 each. Not too efficient of a method.
As if that were not the only problem, it seems that there are lots of accounts with small amounts of money, less than the fees for a domain registration. These funds cannot be utilized and they sit unused in their respective Moniker accounts.
On the other hand, other registrars such as Fabulous.com utilize the cash portion of one’s account first – down to a balance of zero – before charging the remainder to a credit card.
Clearly, Moniker/Oversee need to be more efficient in how they manage their customers’ funds.
I always hate the fact that they leave $x.xx sitting around and not use it when auto renewing a domain. No reason they couldn’t fix that. As for the funded amounts, at least they left the $50 and didn’t make the minimum $xxx . 🙂
hey Jamie – That’s my sentiments exactly. If there are – say – 100,000 Moniker accounts with $3 average in them, that’s $300k just sitting there!
How dare you use “Moniker” and “lies” in the same sentence!
totally agree on all points
also moniker add 4% when funding account using paypal or paying for domains using paypal
godaddy don’t
no other registrar do either
tight c*nts
i wonder why i saty at moniker with all the recent scandals
shall we up and go?
For the record, these problems with Moniker not using available funds and charging a 4% fee for using PayPal existed long before Oversee became involved.
Moniker has to be aware of the inability of using available funds as I have complained about it many times and I’ll bet others have also.
Moniker chose not to fix the problem.
And by the way, charging the 4% fee is a violation of PayPal’s Terms.
Just last week I wanted to renew one of my domains at Moniker that had expired.
I had no intention of funding the account as I’m not planning on staying with Moniker so I just used PayPal (PP).
The renewal charge was $8.99.
While completing the transaction, I was surprised not to see the 4% tagged on to the $8.99 as it used to be done before..
After the transaction was completed, I checked my Moniker account and saw that the domain was not renewed.
I checked my PP account and sure enough it showed that payment was successfully made to Moniker.
To cut to the chase, it turns out Moniker deducted 4% from my PayPal payment instead of adding the ting PP’s policy.4%. This might be due to complaints that Moniker was viol
So Moniker stupidly deducting the 4% without any warning left me with an amount not sufficient to pay for the renewal.
I am also one of those who has a small amount (just under $8) in my Moniker account that I cannot access.
I called Moniker and a rep tried to blame PayPal for the mishap but it’s Moniker’s stupidity that was at fault.
I was able to finally convince the rep to pull the missing amount from my available funds so the domain would renew.
Correction:
To cut to the chase, it turns out Moniker deducted 4% from my PayPal payment instead of adding the amount up front.
This might be due to complaints that Moniker was violating PayPal’s policy.