Industry behemoth, Escrow.com, has expanded its Customer Support team; it now offers customer service support in five additional languages: Russian, Spanish, Hindi, Punjabi and Korean.
Adding to its new international offices and expanded Customer Service, Engineering and Payments Management teams, Escrow.com announces the following new team members:
New members of Escrow.com’s expanded Customer Support team
“Our international Customer Service team, which is lead by Customer Service Manager Brian Tharp, allows us to offer extended hours and multilingual support, as well as our new Domain Concierge Service” said Jackson Elsegood, General Manager.
Expanding support hours and languages has been a priority since Escrow.com CEO Matt Barrie announced an objective of 24 hour, 7 day support in 25 languages at NamesCon 2016 in January.
Since the announcement, new telephone and chat support teams have been created across four international offices around the world to provide 24-hour support on the phone and on site.
Since January the Escrow.com’s Customer Support team has responded to over 10,000 onsite chats and over 15,000 phone calls, helping its users complete their transactions on without the risk of fraud or chargeback.
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Nice to see language increased but with 90% of the original Escrow.com staff gone, I’d like to know the new support staffs experience with domains and escrow.
bill – I’m sure that a multi-million dollar company only hires experienced personnel.
@ DomainGang Most of the new help is not experienced and put on the job after 2 weeks training.
bill – Do you have any specific complaints that the staff needs to address? Or you’re just attempting to play devil’s advocate but failing hard in the process?
Either way, this is not the Escrow.com support department.