Escrow.com expands support team with new agents; adds 5 new languages

Industry behemoth, Escrow.com, has expanded its Customer Support team; it now offers customer service support in five additional languages: Russian, Spanish, Hindi, Punjabi and Korean.

Adding to its new international offices and expanded Customer Service, Engineering and Payments Management teams, Escrow.com announces the following new team members:

escrow-com-agents

New members of Escrow.com’s expanded Customer Support team

“Our international Customer Service team, which is lead by Customer Service Manager Brian Tharp, allows us to offer extended hours and multilingual support, as well as our new Domain Concierge Service” said Jackson Elsegood, General Manager.

Expanding support hours and languages has been a priority since Escrow.com CEO Matt Barrie announced an objective of 24 hour, 7 day support in 25 languages at NamesCon 2016 in January.

Since the announcement, new telephone and chat support teams have been created across four international offices around the world to provide 24-hour support on the phone and on site.

Since January the Escrow.com’s Customer Support team has responded to over 10,000 onsite chats and over 15,000 phone calls, helping its users complete their transactions on without the risk of fraud or chargeback.

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