Moniker refunded a domainer for charges related to a stolen domain sale.
It took several weeks, but eventually Moniker refunded an unsuspecting domain investor, who ended up receiving a stolen domain name via SnapNames.
The sale of HKE.net to James Booth, became problematic, after the seller was told that he had acquired it on SnapNames from a domain thief. Moniker then repossessed the domain and gave it back to its legitimate owner. The domain HKE.net is currently clear of any issues.
This type of “trickle down justice” put SnapNames in the spotlight, as other domain investors faced similar issues, that involve charge-backs due to the use of stolen credit cards on SnapNames; some of these reversals occurred three months later.
In a particularly sticky incident, a domain investor faced the following issues at Moniker & SnapNames:
- Purchased several nnnn.com domains using Escrow.com.
- Received the domains and everything went well, so he purchased more domains using direct wire to save fees.
- A few weeks later, Moniker locked his account and did not notify him.
- Moniker unlocked his account only after he contacted the upper management.
- Despite all this, he received only one of the domains back, after contacting ICANN, but seven additional domains (4 nnnn.com, 3 lll.org) were never returned.
The domainer continued calling Moniker support in an effort to get the domains back; eventually, he resorted to filing a dispute with the Better Business Bureau, which is still pending.
In recent weeks, Moniker and SnapNames have ramped up the effort to resolve such issues to the satisfaction of the customers and hopefully this issue will be taken care of as well.
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I am moving my domains out of moniker as they become due, they are not customer friendly, even godaddy is more receptive in helping a customer out. 7 days to transfer a domain out, after it is sold, no damn end user uses moniker anymore, stalls my escrow transaction, and payment. My buyers are off on vacation for a week, and the damn thing still doesn’t move out. Sorry Moniker you are losing 800 names by year end.